Customer Service Executive

Job Description

Work Mode: Remote
Opening: 5 slots

Job Brief:
We are seeking a Customer Service Executive to provide exceptional service and support to our clients and customers. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-centric mindset. This role requires professionalism, empathy, and the ability to handle inquiries and issues effectively and efficiently.

Responsibilities:
• Respond to inquiries, requests, and complaints from clients and customers through multiple channels, including phone, email, chat, and social media.
• Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns.
• Handle customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns.
• Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution.
• Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction.
• Follow established procedures and protocols for handling customer inquiries, complaints, and feedback.
• Keep accurate records of customer interactions, transactions, inquiries, and resolutions in CRM systems or databases.
• Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues.
• Stay updated on product knowledge, company policies, and industry developments to provide accurate and relevant information to customers.
• Participate in training and professional development activities to enhance customer service skills and knowledge.

Requirements and Qualifications:
• Bachelor’s degree preferred.
• 3- 5 years experience in customer service, call centre, or related roles.
• Strong communication and interpersonal skills.
• Empathy and patience in dealing with customer inquiries and issues.
• Problem-solving and conflict-resolution abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Familiarity with CRM systems, help desk software, or customer service tools is a plus.
• Adaptability and flexibility in responding to changing customer needs and situations.
• Professionalism and integrity in handling confidential information and customer interactions.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.

Interested and qualified candidate should forward their CVs to recruiter2@ascentech.com.ng using the job title as the subject of the mail.