Customer Experience Associate

Job Description

Location: Remote | Industry: Fintech | Employment Type: Full-time

Lendastack Technologies is a fast-growing fintech company dedicated to providing seamless financial solutions. A Customer Experience Associate is needed to join her team and ensure top-notch customer support. If you have a passion for solving customer issues and improving service processes, we’d love to hear from you!

Responsibilities:

• Respond to customer inquiries via email, chat, and phone, ensuring timely and effective resolutions.
• Identify recurring issues, document trends, and provide insights to improve customer experience.
• Collaborate with internal teams to escalate and resolve complex customer concerns.
• Maintain detailed records of customer interactions and feedback for continuous improvement.

Requirements:

• Bachelor’s Degree in any relevant field.
• Minimum of 3 years experience in customer support, preferably within a fintech company.
• Excellent verbal and written communication skills with the ability to simplify complex topics.
• Strong problem-solving skills and a customer-first approach to issue resolution.
• Ability to work independently, manage time effectively, and collaborate with remote teams.

How to Apply: Send your CV to hr@lendastack.io using the job title as the subject line.