Customer Success Lead

Lagos
February 26, 2025
Full Time Hybrid
Apply Now

Job Description

Location: Lagos, Nigeria | Workplace: Hybrid | Experience: 2-5 years | Employment Type: Full-time

About the Role

A leading fraud and compliance platform for financial institutions and fintech, is hiring a Customer Success Lead to manage customer relationships, drive engagement, and ensure compliance success. You’ll help customers adopt the platform, optimize their workflows, and expand their usage over time.

Responsibilities

  • Onboarding & Training: Guide new customers through onboarding and provide compliance training.
  • Customer Retention: Conduct regular check-ins, monitor usage, and prevent churn.
  • Expansion & Upselling: Identify upsell opportunities and collaborate with sales.
  • Customer Advocacy: Gather feedback, recommend improvements, and influence the product roadmap.

Requirements

  • 2-5 years in Customer Success, Account Management, or Compliance Advisory.
  • Experience with B2B SaaS, financial institutions, or compliance solutions.
  • Knowledge of AML, fraud prevention, and financial compliance.
  • Familiarity with CBN, FATF, and GIABA compliance frameworks.

How to Apply

Interested and qualified candidates should apply here: https://bit.ly/TPPCSL

Related Jobs