Customer Support Representative
Job Description
Location: Port Harcourt, Rivers | Job Type: Full-time
Nemterra Developers Limited is seeking a Customer Support Representative to join our team in Port Harcourt. This role is ideal for individuals with strong communication skills and a passion for providing excellent customer service. As a key point of contact, you will assist customers with inquiries, resolve issues, and ensure a smooth customer experience.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Troubleshoot customer issues and provide effective solutions or escalate when necessary.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with internal teams to improve service processes and customer satisfaction.
Requirements:
- Diploma or equivalent required; bachelor’s degree preferred.
- 1-2 years of experience in customer service, preferably in a call center or technical support environment.
- Proficiency in CRM software and other customer service tools.
- Strong problem-solving skills and the ability to handle challenging customer interactions.
How to Apply:
Interested and qualified candidates should send their applications and CVs to nemterradevelopersltd@gmail.com using the job title “Customer Support Representative” as the email subject.
