Customer Service Officer

Lagos
March 27, 2025
Full Time
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Job Description

Location: Lekki, Lagos
Employment Type: Full-time
Benefits: Competitive salary and benefits package

Smart Partners Consulting Limited is hiring a Customer Service Officer with telemedicine experience to provide top-notch support to clients. This role requires excellent communication skills, problem-solving abilities, and a passion for customer satisfaction in the healthcare sector.

Responsibilities

  • Handle customer inquiries via phone, email, and live chat.
  • Assist patients with telemedicine platform navigation and appointment scheduling.
  • Resolve complaints and escalate complex issues to the appropriate department.
  • Maintain accurate records of customer interactions and feedback.

Requirements

  • A degree in Business, Marketing, Communication, or a related field.
  • Proven experience in customer service, preferably in healthcare or telemedicine.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work efficiently in a fast-paced environment.

How to Apply

Interested candidates should apply by filling out the APPLICATION FORM

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