Client Relations Manager

Job Description

Location: Gbagada Phase 2, Lagos
Experience Level: Mid-Level
Industry: Healthcare / HMO

Job Overview

A reputable healthcare provider is seeking a qualified and proactive Client Relations Manager to strengthen and maintain excellent client relationships. The ideal candidate will manage communication with clients, resolve inquiries, and ensure a seamless experience across service touchpoints. This role is critical to driving client satisfaction and retention in a fast-paced healthcare environment.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring timely resolution of requests and issues.
• Coordinate and manage client onboarding, service delivery, and follow-up.
• Monitor client satisfaction and initiate strategies for continuous improvement.
• Maintain up-to-date client records and generate periodic reports on account status and feedback.
• Collaborate with internal departments to meet client expectations and enhance service quality.

Requirements

• Bachelor’s degree in Business Administration, Health Management, or a related field.
• Minimum of 2 years of experience in client relations, customer service, or account management, preferably in an HMO or healthcare setting.
• Excellent interpersonal and communication skills.
• Strong multitasking ability and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Application Instructions

Interested candidates should send their CV to hr@wellnesshealthcare.com.ng using Client Relations Manager as the subject of the email.