Quality Assurance Analyst (QA)

Quality Assurance
Lagos
July 8, 2025
₦253,000 / month
Contract
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Job Description

Salary: ₦253,000 (net) + HMO, Pension, 13th Month
Location: Victoria Island, Lagos
Work Mode: Onsite (Contract), Shift Basis
Industry: Fintech

A reputable fintech company is currently hiring a Quality Assurance Analyst to join its team in Lagos. This role is ideal for a detail-oriented individual with experience in quality assurance and a strong interest in improving customer experience processes.

Key Responsibilities:

  • Conduct quality audits and ensure compliance with ISO QMS standards
  • Analyze performance data and develop actionable recommendations
  • Support knowledge management initiatives within the customer support team
  • Collaborate with various departments to improve service quality and consistency
  • Assist in developing training content to enhance frontline staff performance

Key Requirements:

  • Bachelor’s degree in Business Administration, Customer Experience Management, Human Resources, Education, or a related field
  • ISO QMS auditor certification is mandatory
  • Experience in a contact centre or frontline-facing role is preferred
  • Proficient in Microsoft Office Suite and process documentation tools
  • Strong problem-solving skills and attention to detail
  • Excellent communication and interpersonal skills

How to Apply:
Interested candidates should complete the application form via the link below:
https://forms.gle/zm2aMnXgfEmBmw9Z8