Technical Support Officer IV – Valinno Systems Limited

Ikeja, Lagos
August 18, 2025
₦200,000 / month
Full Time
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Job Description

Valinno Systems Limited is a leading provider of innovative, cost-effective, and sustainable software solutions for the retail and hospitality industries in Nigeria and globally. With over 4,000 deployments, the company is recognized as one of the top SME solutions providers. The Technical Support Officer IV role is focused on troubleshooting, resolving client software issues, and ensuring smooth technical operations.

Key Responsibilities

  • Provide first-level technical support for software applications through phone, email, and helpdesk systems.
  • Investigate and analyze issues to identify causes, escalating unresolved cases to senior analysts when required.
  • Deploy and configure computer workstations, printers, and related hardware at client locations.
  • Troubleshoot and repair computer hardware or coordinate vendor warranty services.
  • Document support processes, maintain client information databases, and liaise with third-party application providers.
  • Offer guidance and training to end users on the effective use of hardware and software.

Requirements

  • HND/BSc in a relevant field.
  • Minimum of 3 years’ proven experience in technical support.
  • Strong problem-solving and analytical skills.
  • Excellent communication and organizational abilities.
  • Ability to multitask, work under pressure, and function effectively within a team.
  • Must be able to commute or be willing to relocate to Ikeja.

Employment Details

  • Work Schedule: 5 days per week (Monday–Sunday rotation)
  • Application Deadline: 29/08/2025
  • Expected Start Date: 01/09/2025

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