Healthcare Agent
Job Description
A leading healthcare services provider is seeking a Healthcare Agent to deliver remote support in patient services, healthcare inquiries, and insurance coordination. This role is best suited for individuals with experience in medical support services, electronic health record (EHR) systems, and healthcare communication protocols. The Healthcare Agent will serve as a vital link between patients, providers, and insurance representatives while ensuring compliance, accuracy, and compassion in every interaction.
Key Responsibilities
- Manage inbound and outbound calls or digital correspondence related to patient support, appointment scheduling, and benefit verification.
- Assist patients in understanding healthcare coverage, treatment plans, and billing inquiries.
- Maintain accurate and updated records using electronic health record (EHR) systems.
- Verify insurance eligibility, process prior authorizations, and collaborate with clinical and administrative teams for smooth care coordination.
- Ensure strict compliance with HIPAA and other healthcare data protection standards.
- Provide empathetic, timely, and effective solutions to maintain patient satisfaction.
Candidate Requirements
- Education: Associate degree or certification in healthcare administration, medical assisting, or a related field; a bachelor’s degree is an added advantage.
- Experience: 1–3 years in healthcare support, patient services, or a call center environment.
- Technical Skills: Proficiency in EHR platforms (e.g., Epic, Cerner) and healthcare CRM tools.
- Communication: Strong verbal and written communication with the ability to simplify complex healthcare details clearly and empathetically.
- Compliance Knowledge: Understanding of HIPAA regulations and patient confidentiality standards.
- Soft Skills: Attention to detail, problem-solving skills, and the ability to work independently in a remote setup.
How to Apply
Interested candidates should submit their CV and cover letter. Ensure that your application highlights relevant healthcare experience, technical proficiency, and communication skills.
