Operations Manager at Workinnigeria

Job Description

A leading organization in the retail and food manufacturing sector is seeking an experienced Operations Manager to drive efficiency, oversee processes, and ensure smooth service delivery. The role requires a detail-oriented professional with strong leadership, problem-solving, and communication skills.

Responsibilities

• Ensure operational activities are completed on time and within budget.
• Oversee production schedules to meet client and customer demands.
• Coordinate delivery schedules with drivers and logistics partners for efficient, timely deliveries.
• Collaborate with customer service teams to resolve inquiries and complaints, ensuring customer satisfaction.
• Develop and implement operational policies and procedures to improve business performance.

Requirements

• B.Sc./M.Sc. in a business-related field; MBA is an added advantage.
• Minimum of 6 years of relevant operations management experience, preferably in retail or food manufacturing.
• Proven experience in managing customer service and logistics operations.
• Management certifications such as PMP or Six Sigma are an advantage.