Technical Support Officer

Job Description

A reputable financial company is seeking a skilled Technical Support Officer to provide reliable day-to-day IT and technical support across its branches and digital platforms. This role is responsible for ensuring the smooth operation of transaction systems, applications, network infrastructure, and compliance-related technologies while supporting internal staff, agents, and external partners.

Key Responsibilities

• Provide technical support to staff, agents, and partners on money transfer platforms and internal systems via phone, email, or ticketing tools.
• Install, configure, maintain, and troubleshoot computer hardware, software, printers, and other peripheral devices.
• Monitor system performance, server uptime, network connectivity, and basic security compliance to ensure optimal operations.
• Support and maintain core remittance and transaction applications, escalate unresolved issues, and assist with testing new releases or system patches.
• Liaise with internet service providers (ISPs) and technology vendors to resolve network and connectivity issues in a timely manner.
• Prepare periodic IT support reports, document standard operating procedures (SOPs), and develop clear user guides for internal use.

Requirements / Qualifications

• Bachelor’s degree or HND in Computer Science, Information Technology, Engineering, or a related discipline.
• Minimum of 2 years’ experience in a technical or user support role within a financial institution, fintech, IMTO, or BDC environment.
• Strong troubleshooting skills across hardware, software, networks, and business applications.
• Ability to prioritize tasks effectively, work under pressure, and communicate technical issues clearly to non-technical users.
• Relevant professional certifications such as CompTIA A+, Network+, ITIL, or CCNA are an added advantage.