Customer Service Support Officer
Job Description
A reputable organization is seeking a Customer Service Support Officer to handle customer inquiries, manage service desk operations, and ensure timely resolution of service-related issues. This role is ideal for a detail-oriented professional with strong communication skills and experience in customer or technical support environments.
Key Responsibilities
- Serve as the first point of contact for customer inquiries, complaints, and service-related issues
- Log, monitor, and resolve service desk tickets in line with agreed Service Level Agreements (SLAs)
- Escalate and liaise with technical teams to ensure prompt and effective issue resolution
- Maintain accurate service records, documentation, and customer interaction logs
- Follow up with customers to confirm issue resolution and satisfaction
- Support continuous service improvement and customer satisfaction initiatives
Requirements
- Minimum of 2+ years experience in customer service, service desk, or technical support roles
- Strong verbal and written communication skills
- Good problem-solving and organizational abilities
- Basic understanding of IT systems and service desk tools
- ITIL knowledge or certification is an added advantage
How to Apply
Interested and qualified candidates should send their CV using Customer Service Support Officer as the email subject.
