Practice & Quality Assurance Coordinator (REACH) at EHA Clinics

Job Description

EHA Clinics is seeking a Practice & Quality Assurance Coordinator (REACH) to support the delivery of high-quality, accessible healthcare services within communities. This role focuses on coordinating clinic operations, supervising support staff, ensuring compliance with medical standards, and driving quality improvement initiatives. The ideal candidate will play a key role in maintaining efficient day-to-day operations while supporting clinical teams and contributing to organizational goals.

Location: Kuje, Abuja
Salary: NGN 450,000 monthly (gross)
Department: REACH
Reports to: Practice and Quality Assurance Manager

Responsibilities

• Develop and implement medical policies and procedures while ensuring compliance across clinical teams
• Monitor healthcare trends and patient needs to improve and expand medical services
• Review and track medical KPIs and OKRs to maintain quality assurance standards
• Supervise, schedule, and evaluate clinical and support staff to ensure productivity and effective service delivery
• Coordinate daily clinic operations to ensure smooth and efficient workflow
• Conduct performance evaluations and support onboarding of new staff
• Provide clinical support through consultations and collaboration with healthcare professionals
• Organize staff meetings, present reports, and resolve operational or team-related issues
• Ensure quality and accuracy of patient care documentation
• Support research activities and contribute clinical insights where required

Requirements

• Degree in Medicine (MBBS, MbChB, MD, or DO) from a recognized institution
• Minimum of 2 years post-NYSC clinical experience
• Valid practicing license and registration with the Medical and Dental Council of Nigeria (MDCN)
• Certification in BLS and ACLS
• Strong leadership, communication, and organizational skills
• Ability to work under pressure and manage multiple priorities effectively
• High level of professionalism, empathy, and attention to detail
• Computer literacy and strong problem-solving abilities