Client Relationship Manager (Education)

Australia
July 3, 2026
Remote
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Job Description

A global payments technology company is seeking an experienced Client Relationship Manager to support and strengthen partnerships with education institutions across Australia and New Zealand. This role is ideal for a relationship-focused professional with experience in account management, client success, or the international education sector.

Location: Australia (Remote)
Employment Type: Full-time
Industry: Payments Technology / Education

The successful candidate will be responsible for maintaining long-term client relationships, driving account growth, improving customer satisfaction, and ensuring clients receive exceptional support and value from the company’s payment solutions. Collaboration with cross-functional teams and regular engagement with key stakeholders will be essential to success in this role.

Key Responsibilities
  • Build and maintain strong relationships with senior and operational stakeholders across assigned client accounts.
  • Manage client onboarding, training, marketing support, and ongoing account activities to drive engagement and revenue growth.
  • Identify opportunities for upselling, service expansion, and product adoption across existing accounts.
  • Develop strategic account plans to improve client retention, utilization, and long-term business growth.
  • Coordinate integration projects with technical teams to ensure successful implementation of payment solutions.
  • Manage commercial activities including contract renewals, pricing discussions, and new product expansion.
  • Monitor account performance, revenue, and customer usage while providing regular reports and insights.
  • Resolve client issues and escalations promptly while maintaining high levels of customer satisfaction.
  • Deliver presentations and product demonstrations in a consultative and professional manner.
  • Keep CRM records updated with accurate client information and account activities.
  • Work closely with internal teams including sales, compliance, legal, product development, and customer success to deliver excellent client experiences.
Job Requirements
  • Minimum of 5 years of experience in account management, client relationship management, or customer success.
  • Experience within international higher education, education management, or payment solutions is highly preferred.
  • Bachelor’s degree in Business, Communications, Marketing, Management, or a related field.
  • Strong written, verbal, and presentation skills with the ability to engage senior stakeholders.
  • Excellent relationship-building, negotiation, and interpersonal skills.
  • Strong analytical, organizational, and time management abilities.
  • Experience managing multiple projects and solving complex client challenges.
  • Comfortable working independently and within remote, cross-functional teams.
  • Ability to travel approximately 20–25% as required.
  • Proficiency in CRM systems and account management tools is an advantage.

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