Customer Success Manager at Infytel Communications Limited

Infytel Communications Limited is hiring a Customer Success Manager to help clients maximize the value of its products and technology solutions. This role is ideal for a customer-focused professional with strong communication, presentation, and relationship management skills who can drive product adoption, deliver training, and ensure long-term customer satisfaction.

Location: Lagos
Employment Type: Full-time

Job Responsibilities

• Lead customer onboarding and ensure successful adoption of products and solutions.
• Conduct product demonstrations, training sessions, workshops, and presentations for customers.
• Build and maintain strong relationships with customers and key stakeholders.
• Guide clients on best practices to maximize product usage and business value.
• Monitor customer engagement, satisfaction, and product utilization.
• Identify opportunities to improve customer experience and increase product adoption.
• Resolve customer concerns by collaborating with internal teams.
• Educate customers on new product features, updates, and enhancements.
• Gather customer feedback and provide actionable insights to product and technical teams.
• Support customer retention, contract renewals, and account growth initiatives.

Job Requirements

• Bachelor’s Degree in Business, Information Technology, Computer Science, Marketing, or a related discipline.
• 2–5 years of experience in Customer Success, Account Management, Customer Support, Training, or a similar role.
• Strong presentation, facilitation, and training skills.
• Excellent verbal and written communication skills with the ability to build lasting client relationships.
• Good understanding of software products and the ability to explain technical solutions clearly.
• Strong problem-solving skills with a customer-centric approach.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to manage multiple customer accounts while maintaining high service standards.