SaaS Operations Analyst – Cloud Commerce

Kazakhstan
August 13, 2026
Full Time Remote
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Job Description

Mirantis is seeking a SaaS Operations Analyst to support the technical operations, listing administration, and digital commerce activities across its cloud sales channels. The role focuses on AWS Marketplace, Azure Marketplace, and the Mirantis Webstore, with responsibility for B2B private offers, catalog management, operational reporting, business analysis, and process improvement.

Location: Almaty, Kazakhstan
Work Arrangement: Remote
Employment Type: Full-time
Company: Mirantis

Key Responsibilities
  • Manage the operational health, listing accuracy, and catalog completeness of the Mirantis Webstore, AWS Marketplace, and Azure Marketplace.
  • Coordinate product onboarding, updates, and deprecations, including pricing, SKUs, license entitlements, descriptions, and digital assets.
  • Manage B2B private offer workflows across AWS and Azure, from initiation and approval through fulfillment and post-sale handoff.
  • Work with AWS and Azure partner teams on listing certifications, SaaS metering integrations, and marketplace co-sell requirements.
  • Maintain Jira trackers for digital commerce initiatives, integrations, and operational improvements.
  • Coordinate sprint planning, delivery schedules, User Acceptance Testing (UAT), and release sign-offs.
  • Identify repetitive workflows and support automation initiatives using AI-powered tools such as Claude Enterprise.
  • Gather and document business and functional requirements for digital commerce projects, including pricing structures, checkout processes, entitlement rules, and API changes.
  • Prepare BRDs, user stories, acceptance criteria, process maps, and data flow diagrams for Engineering and QA teams.
  • Analyse data flows across the Webstore, NetSuite ERP, and AWS/Azure metering APIs to identify integration gaps and recommend solutions.
  • Provide operational reporting on marketplace activity, private offer turnaround times, fulfillment SLAs, and entitlement activation.
  • Partner with Finance on order reconciliation, entitlement provisioning, and period-close requirements.
  • Support Sales with marketplace deal analytics and fulfillment visibility for pipeline reviews and forecasting.
  • Develop and maintain SOPs covering listing updates, promotional setups, refunds, and license provisioning.

Requirements
  • At least 2 years of experience in business analysis, systems analysis, or operations within B2B SaaS, cloud infrastructure, or digital sales environments.
  • Hands-on experience managing AWS Marketplace or Azure Marketplace, including listing administration, B2B private offers, SaaS contracts, or metering APIs.
  • Proficiency with Jira for agile project and task management and Confluence for technical documentation and SOPs.
  • Experience using BI and data warehouse tools such as Looker, Tableau, Snowflake, or equivalent platforms to independently create and maintain operational dashboards.
  • Strong written communication skills, with the ability to prepare BRDs, SOPs, status reports, and stakeholder updates.
  • Ability to work effectively in a fully remote, asynchronous environment across multiple global time zones.
  • Strong analytical, organisational, documentation, and cross-functional collaboration skills.
Preferred Qualifications
  • Familiarity with enterprise subscription billing platforms, payment gateways such as Stripe, or B2B webstore platforms.
  • Experience with ERP or financial systems such as NetSuite, particularly in order management or reporting.
  • Experience coordinating QA or UAT processes, including test case preparation, testing cycles, and release sign-offs.
  • Exposure to AI tools, LLMs, prompt engineering, or no-code automation platforms.
  • General knowledge of cloud infrastructure, Kubernetes, or containerised software products.

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