Head of Enterprise Success

Job Description

Laravel is seeking an experienced Head of Enterprise Success. You will join a small, effective team, inherit a book active enterprise customers, and be responsible for putting in place the people, processes, and instrumentation that make our Enterprise Success function systematic, data-driven, and genuinely excellent.

Salary: $13 – $15 HOURLY

Job Description
You will manage a team of two Enterprise Success Engineers, growing to three by March 2027 and four by Q3 2027. Each ESE carries a book of customers, deliberately sized to allow the depth of engagement our enterprise customers require, particularly as our platform expands to support multiple languages and frameworks beyond Laravel.
You will report to Ben Tyrer and work closely with James Brooks, Head of Enterprise Enablement, who owns the technical and product side of the enterprise function. Your ESEs surface what customers are doing, struggling with, and asking for. James translates that into the enterprise roadmap. That loop is not a nice to have. It is how we build the right product.

Requirements

• Demonstrable track record of building and scaling a post-sales success function, not just running one.
• Experience managing deeply Technical Account Managers or Customer Success Engineers in a SaaS environment.
• Technical fluency: not an engineer, but able to earn credibility with ESEs and customers in conversations about infrastructure, deployment, and enterprise engineering problems.
• A process builder/ systemiser by instinct.
• Clear understanding of why structural separation between post-sales and revenue incentives is an advantage.

Benefits