Front Desk

Job Description

Nepal Energies is a leading player in the Downstream, midstream and upstream sector of the oil and gas industry in country, we have branches cut across different regions in the country and across africa. We are seeking a Front Desk/Customer Support Officer to manage the reception area and ensure it consistently reflects the Company’s professional corporate image.

Salary: Very attractive

Key Responsibilities

• Receive and professionally welcome clients, visitors, contractors, vendors, consultants and other stakeholders.
• Manage the reception area and ensure it consistently reflects the Company’s professional corporate image.
• Answer, screen and direct incoming calls promptly and professionally.
• Receive and appropriately distribute correspondence, documents, parcels and courier items.
• Maintain accurate visitor records and coordinate visitor access in line with Company security procedures.
• Notify the appropriate employee when a visitor arrives and coordinate access with the Security team.
• Ensure visitors comply with applicable Company security, identification and HSSE requirements before accessing restricted areas.
• Provide basic information to visitors and direct enquiries to the appropriate department or personnel.
• Coordinate meeting-room bookings and support arrangements for internal and external meetings.
• Support the reception and administrative arrangements for management meetings, client visits, regulatory engagements and corporate events.
• Maintain accurate records of incoming and outgoing correspondence, visitor logs and other front-office documentation.
• Manage courier services and ensure proper documentation and acknowledgement of deliveries.
• Provide administrative support to the Administration and HR functions as required.
• Monitor front-office stationery and consumables and raise requests for replenishment when required.
• Maintain strict confidentiality when handling Company, employee, client or commercially sensitive information.
• Liaise with Security, Facilities, Administration and other relevant departments to resolve front-office issues promptly.
• Receive and appropriately escalate complaints, unusual incidents, security concerns or emergency situations.
• Support emergency response and evacuation procedures as required.
• Ensure all front-desk activities are carried out in accordance with Company policies, procedures and applicable regulatory requirements.
• Perform other duties reasonably assigned by the Supervisor or Management.

Candidates should send their CV to: careers@nepalgroupng.com using the Job Title and Location as the subject of the email  (e.g,–Front desk/ Customer Service Officer Ikoyi).