Customer Service
Job Description
A leading Telecommunications company, is seeking energetic, customer-focused, and target-driven professionals to join its growing team across Nigeria. This role is critical to our client’s expansion, and we are looking for individuals who are passionate about customer engagement, sales, and delivering exceptional service.
Employment Type: Full-Time (Mon – Sat)
Salary: ₦100,000 Monthly + Commission & Performance Incentives
Key Responsibilities
- Drive customer acquisition by selling SIM cards, data plans, and other value-added services.
- Register and activate new SIM cards while ensuring proper KYC compliance.
- Promote mobile app downloads and onboard new customers.
- Provide excellent customer service by resolving inquiries and assisting customers at assigned POS locations.
- Meet and exceed assigned sales, activation, and customer acquisition targets.
- Build and maintain positive customer relationships to encourage repeat business and referrals.
- Accurately capture and report daily sales and activation activities.
- Represent the company’s brand professionally while adhering to company policies and standards.
Key Requirements
- Minimum of OND or its equivalent (Higher qualifications are welcome).
- Previous experience in sales, retail, telecommunications, or customer service is an added advantage.
- Strong communication, interpersonal, and customer engagement skills.
- Ability to confidently use smartphones and POS devices.
- Self-motivated, proactive, and target-driven.
- Willingness to work at assigned POS locations within your state of residence.
