Customer Centre Agent
Job Description
A firm is seeking Customer Centre Agent to provide professional support to customers, resolve inquiries and complaints, and ensure excellent customer experience across phone, Live Chat, email, and other channels.
Location: Lekki, Lagos
Industry: Betting
Salary: ₦150,000 monthly
Qualification: HND/B.Sc.
Key Responsibilities
- Handle customer inquiries, complaints, and account-related issues.
- Assist with deposits, withdrawals, bonuses, promotions, and platform usage.
- Investigate and resolve customer issues or escalate when necessary.
- Maintain accurate records of customer interactions.
- Follow customer service procedures and escalation processes.
- Meet required service, quality, productivity, and attendance standards.
Key Requirements
- Minimum of 1 year experience in Customer Care, Call Centre, Customer Support, or a similar role.
- Strong spoken and written English.
- Excellent communication, listening, and problem-solving skills.
- Good computer literacy and ability to work with multiple systems.
- Ability to remain calm and professional under pressure.
- Willingness to work shifts, weekends, and public holidays.
- Experience in betting/gaming, fintech, banking, telecoms, or e-commerce is an advantage.
