Corporate Digital Payment Support

Operations
Lagos
October 5, 2026
Full Time On-site
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Job Description

Access Bank PLC is recruiting a Corporate Digital Payment Support To provide an efficient support service delivery to customers on the corporate banking platforms.

 

Key Responsibilities

  • Monitor daily initiated payments continuously to ensure that all transactions are accurately settled or reversed in a timely manner, minimizing operational risks.
  • Support the onboarding and management of customers on the Primusplus platform, ensuring seamless setup and user experience.
  • Contribute to the creation and improvement of customer training programs, onboarding materials, and user guides to enhance platform adoption and usage.
  • Ensure all activities comply with the Bank’s service standards and Service Level Agreements (SLAs) to maintain high-quality service delivery.
  • Assist in the preparation and analysis of relevant reports to support decision-making and operational efficiency.
  • Reconciliation of the various GLs managed by the team
  • Call over accurately of processed transactions / customer mandates as applicable.
  • Perform all assigned tasks diligently and proactively, as directed by the Team Lead, Corporate Digital Payment Support.
  • Collaborate closely with solution providers and IT teams to identify, troubleshoot, and resolve secondary technical issues promptly.
  • Evaluate the current functionalities and capabilities of existing internet solutions, assist in defining requirements and building a strong business case for upgrading the Primusplus platform.

 

Key Requirements

  • Comprehensive knowledge of both local and international banking operations.
  • Strong understanding of the Bank’s policies, regulatory requirements, and internal controls.
  • Well-versed in industry best practices, emerging trends, and innovations within the banking sector.
  • Expertise in channel optimization to enhance customer reach and operational efficiency.
  • Outstanding customer service skills with a proven ability to address client needs effectively.
  • Excellent relationship management skills, fostering strong partnerships with clients and stakeholders.
  • Minimum of 2 years relevant experience.
  • First degree in any Discipline with a minimum of Second-Class honors.
  • Relevant Masters’ degree will be an advantage

 

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