Job Description

A reputable organization is seeking an experienced Front Desk Manager to oversee front office operations and ensure exceptional guest service. The successful candidate will lead the front office team, coordinate daily activities, maintain operational standards, and contribute to a seamless guest experience. Candidates with previous experience progressing through front office roles in the hospitality industry are encouraged to apply.

Location: Lagos, Nigeria

Responsibilities

• Supervise the daily operations of the front office and ensure efficient guest service.
• Train, mentor, cross-train, and retrain front office personnel in line with established procedures.
• Coordinate staff schedules and maintain effective communication with other departments.
• Conduct regular front office meetings and monitor cashier activities, including verifying shift deposits.
• Ensure guest satisfaction by resolving complaints professionally and efficiently.
• Verify room status updates and inspect vacant, cleaned rooms to ensure they meet hotel standards.
• Oversee front office reservations and guest services to maintain high operational standards.
• Prepare monthly operational reports and budgets for the front office department.
• Ensure compliance with applicable hospitality regulations and internal policies.

Requirements

• Previous experience as a Front Desk Manager or in a senior front office supervisory role within the hospitality industry.
• Demonstrated experience progressing through front office operations.
• Strong leadership, communication, and team management skills.
• Excellent customer service and problem-solving abilities.
• Good knowledge of hotel front office procedures and guest service standards.
• Computer literacy with the ability to use hospitality management systems and Microsoft Office applications.
• Strong organizational and reporting skills.
• Ability to work under pressure while maintaining a high level of professionalism.

Salary

• ₦200,000 – ₦300,000 per month

How to Apply

Interested and qualified candidates should send their CV using “Front Desk Manager” as the subject of the email.