Amazon Customer Service Specialist – Automotive Vertical

Customer Service
December 12, 2024
Remote
Apply Now

Job Description

We are seeking a skilled Amazon Customer Service Specialist with expertise in the automotive industry to join our dynamic team. This role focuses on providing exceptional customer support for our D2C brand on Amazon, with additional responsibilities across eBay and Walmart platforms. If you’re proactive, detail-oriented, and experienced in customer service, this is your chance to make a significant impact in a fast-growing e-commerce business.

Key Responsibilities

  1. Customer Support
    • Respond to customer inquiries within 12 hours, ensuring prompt and professional service.
    • Monitor inboxes to address inquiries, resolve issues, and escalate complex concerns.
    • Troubleshoot account health and seller support issues effectively.
  2. Product Knowledge & Communication
    • Develop an in-depth understanding of the product line to provide accurate support and education.
    • Address negative reviews by escalating them to brand management and soliciting positive reviews from satisfied customers.
  3. Issue Resolution
    • Handle returns and resolve billing, delivery, and product suspension issues, including appeal preparation.
    • Collaborate with teams to troubleshoot and resolve listing challenges.
  4. Documentation & Process Optimization
    • Create and refine SOPs and FAQs to improve customer service efficiency.
    • Support additional brand management tasks as needed to enhance overall customer experience.

Required Skills and Qualifications

Must-Haves:

  • Minimum of 3 years’ experience in a D2C e-commerce customer service role, particularly on Amazon (preferred), eBay, and Walmart.
  • Expertise in customer experience (CX) and knowledge of the automotive sector or similar.
  • Strong verbal and written communication skills.
  • Proficiency in Google Sheets/Excel for reporting and Zendesk (or similar help desk tools).
  • Familiarity with team tools like Slack and Zoom.
  • Ability to work during Eastern Standard Time (EST) hours.

Nice-to-Haves:

  • 1+ years of experience with project management tools like Monday.com (or similar).

Why Join Us?

This is a remote opportunity to work with a dynamic team in the rapidly evolving e-commerce space. Your contributions will directly impact customer satisfaction and help drive our brand’s success.

Ready to take the next step in your career?
CLICK TO APPLY and become part of our team!

Related Jobs