Analyst – Customer Acquisition and Compliance at MTN Nigeria
Job Description
MTN Nigeria is hiring an Analyst – Customer Acquisition and Compliance to support customer acquisition performance, SIM registration compliance, channel analytics, and regulatory reporting. This full-time opportunity is based in Cross River and is ideal for professionals with strong analytical skills, experience in data reporting, and a background in sales operations or telecommunications.
Job Details
- Job Title: Analyst – Customer Acquisition and Compliance
- Job ID: 7233
- Company: MTN Nigeria
- Location: Cross River
- Employment Type: Full Time
- Reports To: Manager – Customer Acquisition and Compliance South
- Division: Sales and Distribution
- Application Deadline: 21st July, 2026, 10:55 PM
Key Responsibilities
- Monitor and evaluate the performance of SIM registration channels, trade partners, walk-in centers, Connect Stores, Connect Points, Mobile Lite, and other registration agents.
- Collect, analyze, and interpret customer acquisition and channel performance data to prepare weekly and monthly business reports.
- Manage the end-to-end device lifecycle, including tracking, monitoring utilization, and ensuring operational efficiency.
- Support the implementation and monitoring of customer acquisition initiatives across assigned regions.
- Maintain accurate databases to improve channel performance, reporting, and business decision-making.
- Prepare monthly, quarterly, and year-to-date (YTD) performance measurement reports.
- Provide operational support to the Customer Acquisition Manager and assist with SIM acquisition agent onboarding, training, system support, and exit processes.
- Analyze industry best practices and recommend improvements to customer acquisition strategies.
- Represent the organization at state-level regulatory meetings and communicate key outcomes to regional leadership.
Requirements
- Bachelor’s Degree in Computer Science, Statistics, Economics, Business Administration, Accounting, or a related discipline.
- Minimum of 3 years’ experience in a relevant specialization with experience collaborating across teams.
- Between 3 and 7 years of professional work experience.
- Experience in project planning, reporting, sales, marketing, or related operational functions.
- Proficiency in data mining tools and data analysis.
- Strong analytical, reporting, and problem-solving skills.
- Excellent communication skills with fluency in English.
- Previous telecommunications industry experience is an added advantage.
