Business Analysis Manager

Managenent, Project Management
September 4, 2025
Full Time Remote
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Job Description

A fast-growing company in the claimant acquisition industry is seeking a Business Analysis Manager / Product Manager (US Market). The role focuses on streamlining processes, optimizing automation workflows, and driving performance across dialling, texting, and AI-based engagement strategies. Ideal candidates will have strong project management skills, expertise in contact center operations, and experience with compliance, analytics, and AI-driven automation.

Key Responsibilities:

  • Oversee call funnel and texting operations, ensuring efficient execution and performance optimization.
  • Design and implement automation workflows to enhance engagement and conversion rates.
  • Develop and manage dialling strategies, including campaign setup, call routing, and compliance with 10DLC and TCPA regulations.
  • Conduct data-driven performance analysis, create reporting dashboards, and lead A/B testing to improve outcomes.
  • Collaborate with cross-functional teams and external vendors to maintain operational excellence and enhance automation tools.

Requirements:

  • Minimum 5 years of experience in product operations, business operations, contact center strategy, or related fields.
  • Strong background in project management, workflow automation, and operational analytics.
  • Hands-on knowledge of dialler systems such as Vicidial, Asterisk, SIP, and CRM platforms.
  • Familiarity with compliance requirements including TCPA, FTC, and carrier guidelines.
  • Experience with AI-powered automation, NLP, LLMs, and experimentation in engagement strategies.
  • Ability to work flexible hours (5 PM – 3 AM IST) to support US market operations.

How to Apply:
Interested candidates should submit a resume and a cover letter highlighting relevant experience and achievements to the designated recruitment contact or application portal provided in the original job listing.

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