Call Center Representative (Remote)

Job Description

Location: Remote
Salary: N300,000 per month (Non-negotiable)

Job Overview

A reputable organization is seeking to hire a Call Center Representative to manage customer interactions efficiently and professionally. The ideal candidate will provide excellent customer support, resolve issues promptly, and maintain high service standards.

Key Responsibilities

• Handle incoming customer calls, providing timely and accurate information.
• Resolve customer complaints and inquiries with professionalism and empathy.
• Document customer interactions and maintain accurate records using CRM tools.
• Meet established performance targets including call handling time and customer satisfaction metrics.

Requirements

• Bachelor’s Degree in Business Administration or a related field.
• Proven experience in customer service, preferably in a call center environment.
• Excellent verbal communication and active listening skills.
• Strong problem-solving abilities and conflict resolution skills.
• Proficiency in using CRM systems and basic computer applications.

How to Apply

Interested and qualified candidates should send their CV to jobscandidate8@gmail.com using Call Center Representative as the subject of the email.