Call Centre Operations Managers Needed
Job Description
Location: Abuja
Salary Range: ₦200,000 – ₦250,000 Monthly
Job Description:
An organization in Abuja is seeking experienced Call Centre Operations Managers to oversee the daily operations of its call center. The ideal candidate will drive team performance, ensure customer satisfaction, and manage resources effectively to meet service goals.
Key Responsibilities:
- Supervise and coordinate call center activities to ensure smooth operations and high-quality service delivery.
- Monitor team performance using key metrics and implement strategies to improve efficiency.
- Handle staffing, training, and development of call center personnel.
- Work closely with other departments to align call center goals with overall business objectives.
Requirements:
- Proven experience in a similar call center or operations management role.
- Strong leadership, communication, and people management skills.
- Solid knowledge of call center systems, quality metrics, and performance tracking tools.
- HR managers applying must possess relevant HR qualifications and professional experience.
- Candidates must be based in Abuja or willing to relocate.
Application Process:
Qualified candidates should send their CVs to recruitment.ng@itmafrica.com with the job title as the subject of the email.
