Chat Support Officer

Nigeria
April 7, 2025
₦350,000 - ₦500,000 / month
Remote
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Job Description

Salary: N350,000 – N500,000 monthly
Location: Nigeria, REMOTE

Job Description:
Chronicle is seeking a detail-oriented and efficient Chat Support Officer to join its remote team. The ideal candidate will have a solid background in customer service or technical support, with a focus on providing exceptional assistance through live chat platforms. This role requires strong communication skills, the ability to work independently, and a commitment to helping customers with their inquiries.

Responsibilities:

  • Provide excellent customer support via live chat, addressing customer queries and troubleshooting issues promptly.
  • Respond to customer inquiries related to products, services, and technical issues, ensuring a smooth user experience.
  • Manage and resolve customer complaints with patience, empathy, and professionalism.
  • Collaborate with other teams to ensure timely and accurate resolution of customer issues.

Requirements:

  • Minimum of 1 year of experience in customer service, technical support, or a related field.
  • Strong communication, problem-solving, and interpersonal skills.
  • Ability to work both independently and as part of a remote team.
  • Proficient in using live chat software and help desk platforms.

How to Apply:
Interested candidates should submit their resume and cover letter to holaatfred@gmail.com with the job title as the subject of the email.

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