Client Experience Officer

Lagos
June 4, 2025
₦180,000 / month
Full Time
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Job Description

Location: Ilupeju, Lagos
Employment Type: Full-time
Industry: Financial Services
Salary: ₦180,000 monthly
Application Deadline: 17th June, 2025
Reporting Line: Head, Client Services

Job Description

A reputable financial institution in Lagos is seeking a Client Experience Officer to act as the first point of contact for customers. The ideal candidate will be responsible for handling enquiries, service requests, and complaints across multiple banking touchpoints while ensuring a seamless and professional experience. This role requires a solutions-oriented individual with a strong commitment to service excellence and operational efficiency.

Key Responsibilities

  • Act as the first line of contact for clients, handling inquiries, complaints, and service-related requests.
  • Resolve client issues using CRM tools and escalate cases when necessary to appropriate departments.
  • Maintain professionalism and confidentiality in all client interactions, ensuring compliance with internal and regulatory standards.
  • Log service data accurately to support analytics and identify recurring issues for process improvement.

Requirements

  • A First Degree in Business Administration, Marketing, Finance, or a related field.
  • 1–2 years of client-facing experience, preferably in banking, fintech, or a customer contact center.
  • Proficiency in handling service tickets, emails, or inbound calls with a high level of accuracy.
  • Strong emotional intelligence, problem-solving skills, and a drive for continuous improvement.

How to Apply

Interested and qualified candidates should click here to apply online on or before 17th June, 2025.

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