Cloud Support Engineer (Remote) at Canonical Nigeria

IT
January 7, 2026
Full Time Remote
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Job Description

Canonical Nigeria is seeking a Cloud Support Engineer to provide expert technical support for customers using Ubuntu and other open-source solutions. This role is ideal for candidates with a strong affinity for Linux systems, cloud technologies, and problem-solving in complex environments. The position offers exposure to advanced cloud infrastructure, containers, networking, and enterprise-level support challenges.

Key Responsibilities

  • Investigate and troubleshoot customer-reported issues, escalating when necessary.
  • Resolve complex problems related to Canonical’s portfolio of products, ensuring customer satisfaction.
  • Communicate directly with customers via phone, ticketing systems, and remote sessions.
  • Contribute to knowledge base articles and maintain shared documentation for continuous learning.
  • Participate in a regular weekend working rotation and support Ubuntu deployment timelines.

Requirements

  • Excellent written and spoken English with strong presentation skills.
  • Undergraduate degree in a technical field or demonstrable experience in a related path.
  • Hands-on experience supporting Linux systems with expertise in at least three of the following:
  1. Virtualization/Cloud (KVM, OpenStack)
  2. Containers (Docker, LXD/LXC, Kubernetes)
  3. Storage technologies (block, object, network)
  4. Networking (firewalls, bonding, bridging, file system tuning, MTU issues)
  5. Cloud computing (provisioning, monitoring, orchestration)
  • Advanced troubleshooting skills for OS and application-level issues.
  • Programming fundamentals in any language.
  • Strong customer support experience, with professional, clear, and empathetic communication.
  • Willingness to travel internationally up to twice a year for company events.

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