Cluster Manager at RedCloud Technology (Abuja and Borno)

Marketing
Abuja
December 8, 2025
Full Time
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Job Description

RedCloud is a fast-growing, multicultural organization made up of talented professionals from more than 21 countries, speaking over 10 languages, and operating across seven global locations. With teams spread across three continents and representing 30+ nationalities, we continue to expand our reach. From our hubs in London, Buenos Aires, and Lagos, we are always looking for exceptional individuals who can help advance our mission and strengthen our technology and operations.

Our vision is to transform how financial products and services are accessed. We aim to revolutionize the way over 100 million businesses worldwide obtain secure and seamless financial solutions, empowering them to thrive in the era of digital transformation. Our broader mission is to scale global digital commerce for small businesses by breaking down the barriers that make online trading difficult for millions of independent retailers and suppliers across global supply chains.

 Cluster Manager

Locations: Abuja & Borno

Key Responsibilities

Cluster Management

  • Map and identify potential Distributors and Wholesalers within the assigned area, ensuring product assortment aligns with local market needs.

  • Present and promote RedCloud’s value proposition to prospective partners.

  • Lead negotiations, secure contracts, and manage all invoicing processes.

  • Achieve monthly targets across TTV, acquisitions, revenue, and active retailers, including supporting large-volume trades through TradeX.

  • Develop and implement strategic plans to drive platform adoption and consistent trading activity among partners.

Customer Success & Retention (Distributors & Wholesalers)

  • Serve as the primary point of accountability for partner success within the cluster. Create and follow a monthly visitation schedule for all Distributors/Wholesalers.

  • Ensure partners maintain up-to-date product listings, accurate pricing, sufficient inventory, and proper assortment on the platform.

  • Anticipate and resolve challenges related to pricing, stock, logistics, platform usage, and retailer engagement through cross-functional collaboration.

Distributor/Wholesaler Relationship Management & Governance

  • Strengthen partner engagement with insights on TTV trends, category performance, digital adoption, and operational matters.

  • Record all field visits in RedTAG and coordinate itineraries with line managers.

  • Verify trade authenticity, correct application of incentives, and payment completion.

  • Visit a minimum of 30 retailers monthly to monitor Red101 app usage and validate transactions.

  • Collect market feedback, obtain purchase receipts, and upload findings to RedTAG.

  • Act as the customer advocate, sharing insights with Product, Operations, and Growth teams.

Retailer Network Growth

  • Manage and mentor a team of RedForce field officers overseeing 1,500–2,000 retailers, ensuring high productivity and operational compliance.

  • Drive the recruitment and activation of new retailers within the cluster.

  • Lead local demand-generation activities, onboarding campaigns, and market-mapping initiatives in collaboration with Marketing.

  • Conduct at least 20 retailer visits per month to assess app usage and confirm on-ground transactions.

  • Submit retailer insights and purchase data through RedTAG.

Required Experience & Qualifications

  • Bachelor’s degree in Business Administration, Marketing, or a related field.

  • 5–10 years of relevant experience in retail, FMCG, or B2B marketplace environments.

  • Strong understanding of customer relationship management and partner engagement.

  • Excellent communication, business writing, and interpersonal skills.

  • Strong analytical capability with the ability to interpret data and make informed decisions; intermediate Excel proficiency required.

  • Highly proactive, able to work independently with strong ownership of tasks and projects.

  • Experience using ERP and CRM platforms is an added advantage.

Benefits

  • Be part of a groundbreaking eCommerce solutions provider with tremendous growth opportunities across an international environment that encourages innovation and ambition.

  • Attractive salary package.

  • 25 days of annual leave, increasing to 26 after one year.

  • Provision of company work equipment.

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should submit their applications through the appropriate channel.

Click Here To Apply

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