Cluster Manager (Ekiti) at RedCloud Technology

Marketing
Ekiti
December 8, 2025
Full Time
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Job Description

RedCloud is a fast-growing, international organization powered by a diverse team spread across multiple regions. Our workforce represents over 30 nationalities across three continents, with team members operating from strategic hubs including London, Buenos Aires, and Lagos. With talent from more than 21 countries and fluency in multiple languages, we are continuously expanding as we push forward the movement for open commerce.

Our vision is to transform the global delivery of financial products and services. We aim to create a world where more than 100 million businesses can access secure and seamless financial solutions, empowering them to thrive in the fourth industrial revolution. Our mission is to accelerate global digital commerce for small businesses by eliminating barriers that prevent retailers and suppliers from participating in online trade across global supply chains.

We are inviting applications for the position below:

Job Title: Cluster Manager

Location: Ekiti

Key Responsibilities

Cluster Management

  • Map out and identify potential Distributors and Wholesalers within the assigned cluster to ensure product availability aligns with local retail needs.

  • Present and promote RedCloud’s value proposition to prospective partners.

  • Lead negotiations, finalize commercial agreements, and manage invoicing processes.

  • Achieve monthly targets across TTV, retailer acquisition, revenue, and active users—including direct facilitation of bulk transactions via TradeX.

  • Develop and implement effective growth strategies to increase platform adoption and sustain trading activity across partner accounts.

Customer Success & Retention (Distributors & Wholesalers)

  • Serve as the primary point of success and support for all cluster partners.

  • Create and implement a structured monthly visitation plan for every Distributor/Wholesaler.

  • Ensure partners maintain accurate catalogues, product pricing, stock levels, and assortments on the platform.

  • Anticipate operational issues such as stock-outs, pricing inconsistencies, logistics constraints, and platform usage gaps, and coordinate solutions with relevant teams.

Distributor/Wholesaler Relationship Management & Governance

  • Drive engagement with partners around performance metrics, category trends, digital adoption, and operational concerns.

  • Log all field activities in RedTAG while maintaining updated itineraries alongside management.

  • Validate trade authenticity, incentive application, and payment compliance.

  • Conduct at least 30 retailer visits monthly to monitor Red101 app usage and verify physical transactions.

  • Collect field insights, gather purchase documents, and upload findings into RedTAG.

  • Champion customer feedback across Product, Operations, and Growth teams.

Retailer Network Growth

  • Lead and oversee a team of RedForce Field Activation Officers managing 1,500–2,000 retailers.

  • Provide daily coaching, performance monitoring, and operational support to ensure productivity.

  • Drive recruitment and activation of new retailers within the cluster.

  • Collaborate with Marketing on local promotions, onboarding drives, and market-mapping initiatives.

  • Conduct at least 20 retailer visits monthly to track app usage and verify transactions.

  • Capture feedback, record receipts, and document insights into RedTAG.

Required Experience & Qualifications

  • Bachelor’s degree in Business Administration, Marketing, or a related discipline.

  • 5–10 years of experience in retail operations, ideally within FMCG or B2B marketplace environments.

  • Strong grasp of customer experience, account management, and stakeholder engagement.

  • Excellent communication, business writing, and interpersonal skills.

  • Strong analytical capabilities with the ability to interpret data and make informed decisions; intermediate-level Excel proficiency is essential.

  • Self-motivated, proactive, and capable of independently managing tasks and projects.

  • Familiarity with ERP and CRM systems is highly advantageous.

Benefits

Joining RedCloud means becoming part of a global innovator in digital commerce. You will work within a rapidly expanding international team that supports creativity, ownership, and professional growth.

Additional benefits include:

  • Competitive salary package.

  • 25 days annual leave, increasing to 26 days after one year.

  • Provision of company equipment.

Application Closing Date

Not specified.

How to Apply

Interested and qualified candidates should apply through the designated application channel provided.

Click Here To Apply

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