Contact Center Agent

Abuja
February 3, 2025
₦140,000 / month
Full Time
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Job Description

Location: Abuja
Employment Type: Full-time
Industry: Financial Services
Salary: N140,000 monthly
Experience: Minimum of 3 years

Job Description

We are seeking a highly motivated Contact Center Agent to join our team in Abuja. In this role, you will handle customer inquiries, resolve complaints, and provide exceptional service in a fast-paced financial services environment. If you are fluent in English and at least one major Nigerian language (Hausa, Igbo, or Yoruba), we encourage you to apply.

Responsibilities

  • Respond to customer inquiries via phone, email, and chat professionally and efficiently.
  • Provide accurate information about the company’s financial products and services.
  • Resolve customer complaints while maintaining a high level of customer satisfaction.
  • Accurately document customer interactions and escalate complex issues when necessary.
  • Follow established guidelines and procedures to ensure service quality.

Requirements

  • Minimum of HND with at least 3 years of experience in a contact center or customer service role.
  • Strong communication skills in English and at least one of Hausa, Igbo, or Yoruba.
  • Must be 27 years old or younger.
  • Proficiency in using computers and CRM tools is an advantage.

Salary & Benefits

  • N140,000 monthly
  • HMO, pension, and other employment benefits

Application Closing Date: 20th February, 2025

Interested and qualified candidates should click here to apply

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