Customer Care Lead
Job Description
Location: Port Harcourt, Rivers
Job Type: Full-time
About the Role
Soso Care is looking for a Customer Care Lead to oversee and enhance our customer support operations. In this role, you will manage customer interactions, resolve inquiries efficiently, and ensure a seamless experience for our users. If you have strong communication skills and a passion for customer satisfaction, we’d love to hear from you!
Responsibilities
- Lead and oversee the customer support team to ensure prompt and effective issue resolution.
- Handle escalated customer concerns with patience and professionalism.
- Monitor customer feedback and implement improvements to enhance service quality.
- Train and mentor team members to improve overall customer engagement.
Requirements
- A relevant degree in any discipline.
- Strong problem-solving and critical-thinking skills.
- Ability to manage customer frustrations with empathy and understanding.
- Experience using CRM software and other customer support tools.
How to Apply:
Interested and qualified candidates should send their CVs to career@sosocare.com using the job title as the subject of the mail.
