Customer Onboarding & Training Specialist

Customer Service
Lagos
April 9, 2025
Full Time
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Job Description

Location: Lagos, Nigeria
Department: Customer Success
Reports To: Customer Success Manager

A fast-growing company in the tech space is seeking a Customer Onboarding & Training Specialist to join its Customer Success team in Lagos. This role is ideal for someone passionate about helping customers succeed, with strong communication and instructional skills.

Key Responsibilities:

  • Deliver effective onboarding sessions to new customers, ensuring a smooth transition into the platform.
  • Develop and maintain training materials, including tutorials, guides, and FAQs.
  • Conduct live training sessions, webinars, and workshops to educate users on best practices.
  • Monitor customer engagement and usage patterns to proactively address learning gaps or issues.
  • Collaborate with internal teams to relay customer feedback and improve the onboarding process.

Requirements:

  • Bachelor’s degree or equivalent experience in a related field.
  • 2+ years of experience in customer onboarding, training, or support roles.
  • Excellent communication and presentation skills.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Familiarity with CRM tools and training platforms is a plus.

How to Apply:

Interested candidates should send their CV to careers@bepeerless.co with the subject line “Customer Onboarding & Training Specialist – Lagos”.

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