Customer Retention Specialist (Fresh Graduate)
Job Description
Location: Victoria Island, Lagos
Work Level: Entry Level (Trainee)
Swift Networks Limited is seeking a highly motivated and customer-focused individual to join our team as a Customer Retention Specialist. This entry-level role is perfect for a recent graduate eager to start their career in customer service and retention. You will play a key role in enhancing customer satisfaction and loyalty through effective communication and conflict resolution.
Key Responsibilities:
- Respond to customer inquiries, complaints, and feedback in a timely and professional manner.
- Proactively engage with customers to understand their needs and provide tailored solutions.
- Monitor and track customer satisfaction levels, identifying areas for improvement.
- Work with the sales and marketing teams to develop strategies for retaining existing customers.
Requirements:
- Must have a 2:1 (Upper Credit) Bachelor’s Degree in Sales, Marketing, or a related field.
- Excellent customer service and communication skills.
- Strong conflict resolution and problem-solving abilities.
- Ability to work collaboratively in a team environment.
Qualified candidates should send their CV to hr@swiftng.net with the job position as the subject of the email
