Customer Retention Specialist (Fresh Graduate)

Customer Service
Lagos
March 21, 2025
Full Time
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Job Description

Location: Victoria Island, Lagos State
Job Type: Full-time

Swift Networks Limited is looking for a proactive and detail-oriented Customer Retention Specialist (Fresh Graduate) to join it’s team. This role is ideal for a recent graduate passionate about customer service, sales, and relationship management. You will play a vital role in ensuring customer satisfaction, resolving issues, and improving retention rates for the company.

Key Responsibilities:

  • Build strong relationships with existing customers to enhance satisfaction and loyalty.
  • Proactively handle customer inquiries, complaints, and conflicts, ensuring swift resolution.
  • Identify customer needs and recommend appropriate products or services to drive retention.
  • Maintain and update customer records using CRM tools and generate reports on customer feedback and retention metrics.

Requirements:

  • Must have a 2:1 (Upper Credit) Bachelor’s Degree in Sales, Marketing, or a related field.
  • Fresh graduate / entry-level candidates are encouraged to apply.
  • Excellent communication and customer service skills.
  • Strong conflict resolution abilities and a problem-solving mindset.
  • Proficient in sales and marketing software such as CRM, Microsoft Excel, Outlook, etc.

How to Apply:

Interested and qualified candidates should send their CVs to hr@swiftng.net using “Customer Retention Specialist” as the subject of the email.

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