Customer Service Representative
Job Description
Location: Lagos, Nigeria
Experience: 2–3 years
Application Deadline: April 30, 2025
Job Description
LifeBank Nigeria is hiring a Customer Service Representative to support customer engagement, resolve inquiries efficiently, and contribute to overall client satisfaction. The ideal candidate will have strong communication skills and a background in customer service, preferably in a leadership capacity.
Key Responsibilities
- Handle customer inquiries promptly and professionally across various channels
- Resolve complaints and ensure customer satisfaction through effective communication
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal teams to improve service delivery and address recurring issues
- Monitor customer feedback and provide actionable insights for improvement
Qualifications
- B.Sc or HND in Marketing, Mass Communication, or a related field
- 2–3 years of experience in a customer service role, including at least one year in a leadership position
- Strong communication and analytical skills
- A proactive, service-oriented mindset with the ability to handle pressure
How to Apply
Interested and qualified candidates should send their CVs to team@lifebank.ng using “Customer Service Representative” as the subject line of the email.
