Customer Success Associate (Technical Based, Expat Only) – GemCommerce

Lagos
July 28, 2025
₦992,400 / month
Full Time
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Job Description

GemCommerce is hiring an experienced and technically-inclined Customer Success Associate to support its growing global customer base. This role is ideal for expats with a background in Shopify, UI/UX, or web development. The successful candidate will handle technical inquiries, provide live chat assistance, and help customers maximize the use of the company’s SaaS-based products.

Key Responsibilities:

  • Handle technical inquiries via live chat, following protocols and escalating complex issues appropriately
  • Troubleshoot and resolve product-related issues, offering walkthroughs and demos using internal tools
  • Maintain accurate documentation and contribute to the internal knowledge base
  • Identify customer goals and suggest upselling or cross-selling solutions where relevant

Candidate Requirements:

  • Proficiency in English at C1 level (IELTS 7.0 or equivalent)
  • At least one year of experience with Shopify, HTML/CSS, UI/UX, or similar SaaS/e-commerce tools
  • Candidates with product design, web design, or web development backgrounds are encouraged to apply
  • Strong problem-solving skills and the ability to manage high-pressure customer interactions
  • Excellent interpersonal communication and technical troubleshooting capabilities

Benefits Include:

  • Remote work opportunity
  • Professional training in customer success and product knowledge
  • Direct exposure to international clients and a collaborative, agile work culture
  • Growth in one of the fastest-evolving global industries

Salary: Up to ₦992,400.50 per month
Schedule: Full-time | Shifts: Sunday–Thursday or Tuesday–Saturday (9:00 PM – 6:00 AM UTC+7)

How to Apply:
Interested candidates can apply directly via the link: https://tinyurl.com/3nvvsnd2

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