Customer Success Manager

Salary: N450,000

An innovative AI company at the forefront of e-commerce transformation, which specialize in AI-driven solutions that enhance sales, optimize conversion rates, and foster strong customer relationships. As a Customer Success Manager, you’ll play a pivotal role in ensuring our clients achieve their goals and realize the full value of our cutting-edge technology.

Key Responsibilities

• Serve as the primary contact for assigned clients, ensuring a seamless onboarding process and delivering ongoing support.
• Analyze client performance data to identify opportunities for growth and optimization.
• Develop and execute tailored customer success strategies to drive client satisfaction and retention.
• Collaborate with internal teams to address client needs, provide feedback, and improve product offerings.
• Proactively manage client relationships, resolving concerns promptly and effectively.
• Deliver quarterly business reviews to showcase results and highlight the value of our solutions.
• Stay current with e-commerce trends and AI innovations to provide actionable recommendations to clients.

Requirements

• Proven experience in Customer Success, account management, or similar client-facing roles within SaaS, AI, or e-commerce industries.
• Strong understanding of e-commerce KPIs, customer journey optimization, and sales strategies.
• Exceptional communication and presentation skills, with a customer-first approach.
• Proficiency in CRM tools, project management software, and data analysis for actionable insights.
• Ability to work effectively in a remote, fast-paced environment.

Benefits

• Competitive monthly salary of N450,000.
• Be part of a forward-thinking AI company transforming the e-commerce landscape.
• Collaborative and inclusive remote work environment.
• Opportunity to work with industry-leading e-commerce brands and make a tangible impact.

How to Apply
Interested and qualified candidates should apply here: APPLICATION LINK…