Customer Success Representative

Customer Service
November 6, 2025
Remote
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Job Description

A fast-growing technology company is looking for a Customer Success Representative to join its expanding team. The successful candidate will work with a diverse portfolio of customers, ensuring successful onboarding, product adoption, and long-term value realization. This role focuses on building strong relationships, driving renewals, and identifying opportunities for growth and product expansion.

Key Responsibilities

  • Lead customer onboarding sessions, define success milestones, and ensure smooth adoption of SDKs, APIs, and workflow tools.
  • Maintain regular engagement with customers through check-ins, workshops, and business reviews to ensure continued satisfaction and value realization.
  • Collaborate with cross-functional teams—Sales, Product, and Engineering—to advocate for customer needs, support technical escalations, and influence product development.
  • Monitor customer health metrics to identify risks and expansion opportunities, ensuring subscription renewals and business growth.
  • Translate customer feedback into actionable insights to help refine the company’s products and services.

Requirements

  • 3–4 years of experience in a customer success, solutions engineering, or similar technical role at a developer-focused company.
  • Strong understanding of SDKs, APIs, and document or workflow technologies.
  • Excellent communication and problem-solving skills with the ability to simplify complex technical information.
  • Self-motivated and proactive mindset with experience managing multiple customer accounts simultaneously.
  • Proven track record in driving customer adoption, retention, and expansion initiatives.
  • Technical proficiency (JavaScript, REST APIs, or cloud infrastructure) is an advantage.

Who Succeeds in This Role
The ideal candidate is collaborative, curious, and self-driven—someone who thrives in a dynamic, fast-paced, and globally distributed environment. A passion for continuous learning, ownership, and creating meaningful customer experiences is key to success in this position.

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