CX Research Analyst at Moniepoint

Job Description

Moniepoint is hiring a Research Analyst to support customer experience initiatives through data-driven insights. This role focuses on quantitative analysis, survey design, and statistical interpretation to improve customer satisfaction and guide business decisions.

Key Responsibilities

• Design and manage surveys such as NPS, CSAT, and transactional feedback using tools like Qualtrics.
• Collect, clean, and analyze large datasets from multiple sources including transactions, surveys, and behavioral data.
• Apply statistical techniques (descriptive, inferential, regression, segmentation) to identify trends and correlations.
• Build dashboards, reports, and data visualizations to present actionable insights.
• Collaborate with customer experience researchers and product teams to align findings with business needs.
• Contribute to continuous improvement of research methods, data processes, and analytical models.

Requirements

• Bachelor’s degree in Statistics, Data Science, Economics, Mathematics, Computer Science, or related field.
• Minimum of 4 years of experience in quantitative research or data analysis.
• Strong proficiency in R, Python (pandas/numpy/scikit-learn), SQL, or advanced Excel.
• Experience with survey platforms (e.g., Qualtrics) and visualization tools (e.g., Tableau, Power BI).
• Excellent analytical thinking, problem-solving skills, and ability to communicate insights to non-technical audiences.
• Strong organizational skills with experience managing complex projects.

Preferred

• Master’s degree in a quantitative discipline.
• Experience with A/B testing frameworks.
• Background in fintech, e-commerce, or other data-driven environments.