Front Desk Officer at West Africa Vocational Education (WAVE)
Job Description
West Africa Vocational Education (WAVE) is solving what is arguably the biggest challenge on the continent: youth unemployment. In West Africa, 40-85% of youth, more than 50 million, are either unemployed or underemployed. Meanwhile, job creation in the region is on the rise. The disconnect between work-ready youth and the employment market must be bridged.
Location: Victoria Island, Lagos
Employment Type: Full Time
Responsibilities
- Greet and assist clients as they arrive, providing a warm and welcoming atmosphere
- Manage client check-ins and check-outs, ensuring smooth and efficient processes.
- Answer and direct phone calls, responding to inquiries or redirecting them to appropriate personnel.
- Schedule and confirm appointments, ensuring accurate and timely coordination.
- Maintain a clean, organized, and professional front desk area.
- Handle basic administrative tasks, including filing, data entry, and maintaining client records.
- Provide general information about the organization’s wellness services and assist with client inquiries.
- Assist with processing payments and maintaining billing records.
- Respond to client concerns or complaints in a professional and calm manner, escalating issues when necessary.
- Monitor and ensure adherence to health and safety protocols in the reception area.
Requirements
- OND/HND
- Previous experience in a receptionist or front desk role is preferred.
- Proficiency with office software (Microsoft Office, Google Suite) and basic office equipment (phones, printers, etc.).
Salary
N70,000 – N80,000 monthly.
Application Closing Date
22nd December, 2024.
How to Apply
Interested and qualified candidates should send their CVs to: recruitments@waveacademies.org using the Job Title as the subject of the mail.
