Manager, Network Operating Centre at ipNX Nigeria Limited

Job Description

ipNX Nigeria Limited is seeking an experienced Manager, Network Operating Centre to oversee 24/7 network operations and ensure high availability, performance, and reliability across core, access, backbone, and customer networks. This role is ideal for a hands-on technical leader with strong people management skills, operational discipline, and a focus on service quality and uptime.
Open to Nigerians only.

Key Responsibilities

• Lead and manage L1, L2, and L3 NOC engineers across shift-based operations
• Ensure proactive network monitoring, fault detection, escalation, and resolution
• Drive incident, problem, and change management in line with ITIL best practices
• Monitor and improve network KPIs including uptime, MTTD, MTTR, and SLA compliance
• Coordinate planned maintenance, upgrades, and configuration changes
• Act as the primary escalation point for major or critical network incidents
• Oversee network performance reporting and operational dashboards
• Promote automation and continuous improvement across NOC processes

Requirements

• Bachelor’s degree in Engineering, Computer Science, Telecommunications, or a related field
• Minimum of 7 years’ experience in network operations within ISP or service provider environments
• At least 3 years’ experience in a leadership role managing a 24/7 NOC team
• Strong knowledge of IP networking technologies including BGP, OSPF, MPLS, fiber, GPON, and wireless networks
• Hands-on experience with monitoring tools such as Zabbix, PRTG, SolarWinds, or Cacti
• CCNP and ITIL certifications are preferred; PMP or PRINCE2 is an added advantage
• Excellent communication skills and proven ability to lead during high-pressure incidents

How to Apply
Interested and qualified candidates should send a CV and a brief cover note explaining suitability for the role using Manager, Network Operating Centre as the email subject.
Only shortlisted candidates will be contacted.