Online Customer Service Representative
Job Description
Location: Mokola, Ibadan
Salary: ₦110,000 (₦70k basic + ₦40k bonus)
Work Hours: 9 AM – 6 PM (Daily)
Job Description
A proactive Online Customer Service Representative to manage customer inquiries, process orders, and provide excellent support to clients. The ideal candidate will have experience in e-commerce and be comfortable handling communications via phone and computer.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Process orders, handle complaints, and provide resolutions to customer issues.
- Maintain accurate records of interactions and prepare sales & management reports.
- Collaborate with internal teams to ensure customer satisfaction.
Requirements
- ND or HND in Marketing, Business, Finance, or a related field.
- Strong communication and customer service skills.
- Must be confident, proactive, and able to multitask.
- Prior experience in the e-commerce industry is required.
- Must be above 22 years of age.
How to Apply
Interested candidates should send their CVs to softcollections2017@gmail.com using “Online Customer Service Representative” as the subject line.
