Operations Manager

Job Description

An international gaming and digital entertainment company is seeking an experienced Operations Manager to oversee day-to-day operational delivery within a fast-paced, multi-market, regulated studio environment. This role supports product releases across multiple regions, ensures regulatory compliance, and drives continuous improvement across operational processes and teams.

Key Responsibilities

• Lead day-to-day operations activities to ensure smooth delivery of product releases across multiple regions and regulated markets.
• Manage and improve operational workflows related to game submissions, certification, and release pipelines to enhance efficiency without compromising compliance.
• Mentor and develop the Operations team, promoting high delivery standards, accountability, collaboration, and continuous improvement.
• Coordinate closely with Studios, Compliance, Delivery streams, Product/Tech, RNG, and other internal stakeholders to align operational plans with product roadmaps and regulatory timelines.
• Drive cross-functional operational initiatives such as new market entries, feature launches, and process improvements beyond routine delivery cycles.
• Plan team capacity and resource allocation to meet milestones while remaining agile in response to shifting priorities.
• Track operational KPIs, provide clear reporting to senior leadership, and proactively escalate risks or delivery blockers.
• Ensure operational readiness for audits and maintain accurate documentation in line with market-specific regulatory requirements.

Requirements

• Proven experience in operations management within a fast-paced, regulated environment (gaming, fintech, or digital product environments preferred).
• Demonstrated people leadership skills with experience building and managing high-performing teams.
• Strong understanding of multi-market compliance, certification, and release processes.
• Excellent organisational and project management skills, with the ability to manage multiple complex initiatives concurrently.
• Data-driven approach to performance management and continuous process improvement.
• Strong stakeholder management and communication skills across technical and non-technical teams.
• Ability to operate effectively in environments with changing priorities and ambiguity.

Benefits

• Competitive salary package
• Performance-related bonus
• Healthcare support
• ShareSave or equity participation scheme
• Learning and development opportunities
• Wellbeing and employee support programmes

Equal Opportunity Statement
The hiring organisation is committed to ethical, inclusive, and compliant recruitment practices. Applicants from diverse backgrounds are encouraged to apply, and reasonable accommodations are available throughout the recruitment process.