Operations Support Manager at Autogirl
Job Description
Autogirl, Nigeria’s leading vehicle rentals marketplace, is seeking a skilled Operations Support Manager to ensure smooth operations across drivers, hosts, vehicles, and customer coordination. The role focuses on delivering efficiency, operational excellence, and high-quality customer experiences in a fast-paced mobility environment.
Key Responsibilities
- Oversee daily bookings, driver assignments, and host coordination to ensure seamless execution.
- Collaborate with customer support to allocate vehicles and resolve conflicts around drivers, hosts, or availability.
- Supervise the operations support team, ensuring compliance with standard operating procedures while coaching and training staff.
- Track and report on KPIs including booking fulfillment, punctuality, and customer satisfaction, while escalating unresolved issues.
- Drive continuous process improvements, maintain compliance with company policies, and optimize workflows.
Requirements
- Experience in operations management or fleet/logistics coordination is an advantage but not compulsory.
- Strong leadership and organizational abilities with proven team management skills.
- Excellent communication and reporting capabilities with attention to detail.
- Ability to work effectively under pressure and manage multiple stakeholders.
- Familiarity with vehicle operations, bookings, or ride-hailing platforms is a plus.
Compensation
- Monthly salary: ₦250,000.
- Chance to contribute to Nigeria’s largest vehicle rentals marketplace.
- Exposure to a dynamic and innovative mobility environment.
How to Apply
Interested candidates should send their CV and a brief cover letter with the subject line: Operations Support Manager Application. Take the next step in advancing your career in operations today.
