Product Support Engineer

Lagos
May 29, 2025
Full Time
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Job Description

Location: Lagos
Industry: FinTech

Job Introduction

A reputable FinTech company in Lagos is seeking a Product Support Engineer to join its team. This role is ideal for someone with strong analytical skills, a background in engineering or sciences, and a passion for problem-solving. The successful candidate will play a key role in supporting and enhancing the performance of software products.

Key Responsibilities

  • Investigate and troubleshoot technical issues related to software products.
  • Provide timely support and resolution for product-related challenges.
  • Collaborate with internal teams to improve product functionality and performance.
  • Conduct research to identify solutions for recurring product issues.
  • Document technical processes, user guides, and troubleshooting steps.

Requirements

  • Bachelor’s degree in Engineering or Sciences.
  • Completion of NYSC is mandatory.
  • Experience in the FinTech industry is an added advantage.
  • Strong research, problem-solving, and analytical skills.

How to Apply

Interested candidates should send their CV and Cover Letter in PDF format to jobs@infowarelimited.com, using “Product Support Engineer” as the subject line of the email.

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