Remote Live Chat Support Assistant
Job Description
A UK-based e-commerce and technology services company is seeking a skilled and customer-oriented Live Chat Support Assistant to handle online customer interactions. This role is ideal for individuals who excel in written communication, problem-solving, and delivering a positive customer experience while working remotely.
Job Responsibilities
- Provide real-time assistance to customers via live chat.
- Respond to product or service inquiries promptly and accurately.
- Escalate complex or unresolved issues to the relevant department.
- Maintain high standards for response time, satisfaction ratings, and chat quality.
- Accurately update customer details and log interactions in CRM systems.
Job Requirements
- Strong written English skills with fast and accurate typing ability.
- Previous experience in customer service or live chat support is preferred.
- Calm, friendly, and solution-oriented approach to problem-solving.
- Ability to manage multiple chat conversations simultaneously.
- Access to reliable internet, a computer, and a quiet workspace at home.
Benefits
- Remote work flexibility.
- Competitive hourly pay.
- Paid training and onboarding.
- Opportunity for long-term career growth with a reputable client.
- Supportive work environment with regular feedback and coaching.
Salary: £12 – £16 per hour
How to Apply
Interested candidates should apply via Vita CV using the link below: https://tinyurl.com/95wjpeyv
Important Note:
Do not include bank details, National Insurance number, date of birth, or any payment in your application.
