Restaurant General Manager / COO
Job Description
A reputable ice cream company is seeking an experienced Restaurant General Manager / COO to lead its operations, drive business growth, and ensure profitability. This role requires a strong leader with proven experience in food service or manufacturing, capable of overseeing daily operations while implementing strategic initiatives that enhance performance and customer satisfaction.
Key Responsibilities
- Develop and execute business strategies to drive growth, improve market positioning, and identify new opportunities
- Monitor operational and financial performance using KPIs and provide regular reports to senior stakeholders
- Oversee daily operations across production and retail to ensure efficiency, quality, and excellent customer experience
- Ensure all products meet quality, taste, and safety standards while addressing customer feedback and complaints
- Manage procurement, inventory, and supply chain processes to ensure timely availability of raw materials and supplies
- Enforce compliance with all health, safety, food handling, and labor regulations
- Prepare and manage budgets, control costs, and optimize profitability (P&L responsibility)
- Implement sales and marketing initiatives to increase revenue and strengthen brand visibility
- Lead, supervise, and support staff while fostering a productive and positive work environment
- Oversee recruitment, onboarding, training, and performance management of employees
Requirements
- Bachelor’s Degree in Business Administration, Hospitality Management, or a related field
- 7–10 years of relevant experience in restaurant management, food production, or a similar leadership role
- Strong leadership, organizational, and decision-making skills
- Proven experience in financial management, budgeting, and revenue growth
- Excellent communication and stakeholder management abilities
- Knowledge of food safety regulations and operational best practices
Application Closing Date
27th April, 2026
How to Apply
Interested and qualified candidates should send their CV and Cover Letter using “Restaurant General Manager” as the subject of the email.
